Indigo Hotel

Our stay was amazing. The hotel interior is beautiful. Very comy beds and the rooms are really sound proof we never heard anyone outside. The room cleaning service is beyond expectations never experienced such nice cleaning service. All staff were welcoming and trying to help. I was travelling with kids and they have placed nice desert with postcards for the kids in the rooms upon arrival. The breakfast has nice selection of food and fish juices. Coffee and Tea Corner with lots of options. Finally we enjoyed the free bicycles rental for the hotel guests.

A lovely hotel with great pricing. The staff are very helpful and the location is perfect to explore the place. Special mention to Anastasia who went the extra mile to ensure that we had a wonderful stay.

I’ve been a customer for years, and even though I love the hotel, it doesn’t deserve a five stars rating anymore. Staff would forget our room service orders, or requests for extra blankets. They were very helpful with my requests for flowers and organized with me the delivery to surprise my wife. That was excellent. Being a five star hotel, asking us to pay before we have breakfast because it wasn’t included in our reservation, is not something you’d expect, and I found it a bit insulting. I’m used to another treatment from other 4 or 5 star hotels we visit, and usually we pay for anything extra on our checkout. This was a cheap attitude not expected from a so called five star hotel. The staff members are very helpful and friendly, so my guess is that there’s some lack of internal organization or poor policies that don’t match with what you’d expect from this kind of hotel. I’ll be returning because this is where I met my wife and it has an emotional connection with me, but our experience in Indigo is not what it used to be. I will be happy to change my rating once they go back to what it should be.