Ink 48 Hotel

I wanted to take a moment to share my appreciation for the excellent experience I had during my recent stay. The room was clean and well-maintained, and every member of your staff was exceptionally kind and professional. The location was convenient, with many key places within easy reach. Overall, I felt well cared for and truly enjoyed my time at the hotel. That said, I would also like to kindly follow up on the deposit charge. I’ve reached out via email and contacted guest services, but have yet to receive a response. I would greatly appreciate it if you could process the cancellation or refund of the deposit at your earliest convenience.

The staff makes this hotel a quality stay! The doormen, front desk, maid service, and restaurant were all very kind and welcoming and engaged in fun conversations. The beds are comfy, the showers are strong and hot, and the rooms are nice and cold in August!. Will definitely return to INK48 for our next NYC trip!

This place is a scam. It purports to be a luxury hotel however cosmetic updates can’t cover up fundamental problems. We stayed on a hot day and they put us in a room where they knew the prior customer had A/C problems but we didn’t have time to change rooms before the event we were attending. It was hot when we returned late. The toilet was also coming off the wall, etc Note: they add a separate room charge of $45 for “security” that is NOT refunded so your room costs more than advertised. I at least asked for that charge to be removed for the uncomfortable room and my credit card was still billed. Never got a response from “customer service.” The email address for customer service in the email confirmation they sent me is NOT a valid email address. So they have no interest in serving you well. Only credit I’ll give is the onsite staff were nice and the decor makes you think it’s a nice place, but quality was not our experience. I loved the concept of this place; however the reality left a lot to be desired. I expect better.