INNSiDE by Meliá Hamburg Hafen

Hi all, I recently stayed with my family at Innside Hamburg. With Innside, I'm noticing that the rooms aren't supposed for comfortable living — there are no hangers in the closets or hooks on the sinks, and the toilet is tiny (and we were in a suite). The sleep quality is much more precarious than at a Melià hotel. The extra space in the room is poorly utilized. The room cleaning reminder system is not very useful. Guests don't always realize they need to set a MANUAL reminder, and the cleaners (a great team, by the way!) have to personally approach each room to see what the reminder says. Excellent minibar service. Great stereo equipment. Very good housekeeping. I want to highlight Sara's service in the Innside restaurant and bar — she's a great professional, empathetic, and cheerful; she brings a spark to the entire hotel. These are star-rated people who elevate the hotel's reputation, and such people must be appreciated. We're very pleased and grateful for your unselfish service!

It was my first time staying here and for a four star hotel I do not think it reflects this rating. The rooms: At first glance they were nice but we noticed small things that really made us second guess the hotel. There were marks on the wall, my husbands pillow also had blood? or something red on it. In any case, not a good first impression. There was also a musty smell which made things even more uncomfortable and it was poorly insulated. I could hear everything out in the hallways and also above us. One plus I can give is the free drinks in the mini fridge and the peppermint body wash and shampoo. The service: The employees were nice, but the check out service took way too long. Only until 10 minutes in waiting, we noticed a box to do express check out. The staff should have advised everyone when there was a literal line down the lobby. The staff also were super slow, it took 10 minutes to check one person in. The location: Not far fron the Hauptbahnhof but the location is not the prettiest. Lots of construction. I think there are way better hotels, my concert was sadly cancelled so I came to Hamburg for a weekend getaway, but I would probably not have this hotel as my first pick.

This is not 4 star hotel. While innside in luxembourg is great this hotel does not Look like 4 starts. It’s not as clean. Curtains in two of my rooms have brown stains all over them. I ordered and payed for coffee waited 30 minutes, told the waitress I never got my coffee and he said “I can make it now if you’d like”. A lot of workers have good manners and good hospitality but some of them not. Parking that looks bad, car on the rain and wind, is 28 euros??? If it’s 4 star and you charge it like that at least make it look pretty…