Innside By Meliá Leipzig

INNSiDE by Meliá’s location was unbeatable, directly across from the Thomaskirche (where Bach is buried) and is an easy walking distance to all Leipzig’s sights. The self check in process was quick and smooth for anyone following the pre arrival email instructions. Staff were exceptionally friendly and helpful. Our room was very comfortable, and the complimentary drinks in the mini fridge were a thoughtful touch. The rooftop terrace provides a beautiful restful area to take in the city or unwind with dinner and drinks. I would gladly recommend this hotel and would stay here again.

Room is falling apart. Not worth the 200 Euro/night. I let the pictures speak for themselves. From broken frame, dirt handprints on doors, a couch that's stained and browned, to bathroom fixtures that were falling apart and a tub shelf that was discolored. There was even a large bag of cigarette butts and garbage in the gutter of the balcony. In the main bedroom, the window was not sealing properly, so you hear everything from ourside and the hotel has removed the handel so you can't even try to close & open it again to fix things. We booked this hotel because it had parking in a central location, but when we got there, they said that parking was full so we had to pay for overnight parking at a commercial location instead. The only good things about the hotel was the bed, which was comfortable, there are 2 waters and 2 juices, as well as a beer for free in the fridge, and a few sweets + fruits were placed on the table as a welcome gift. Service was fine. Full disclosure, we didn't try to get a different room, as we stayed only for one night and we were in a bit of a rush after check-in to get to dinner and a tour we had booked that evening.

Avoid. Unfortunately, my experience was so negative that if it were possible, I would give a minus rating. * Room: The room was excessively hot.The air conditioning being set at 25 degrees and did not go below 22 degrees, making it impossible to sleep comfortably without opening the window. This then resulted in significant noise disruption from the main and busy street below. * Parking: The parking is super narrow and completely full. * Value for money: super poor given the issues encountered. Took ages, but we were not charged at the end * Service: The level of service I received was deplorable. In fact, it was the first time I have ever left a hotel late in the evening to find alternative accommodation due to the poor experience. Furthermore, I was astonished by the level of aggression that seemed necessary to receive any assistance, even for a simple request such as contacting the on-call manager to resolve a disagreement. I have received better service at budget hotels. My astonishment stems primarily from the behavior of one particular staff member. Her arrogant, rude, dismissive, and hostile attitude was evident from the outset (check in), even before we or her were aware of any problem. This behavior unfortunately continued throughout our interactions and was the main reason for escalations. The conflict was eventually resolved thanks to the intervention of another, more junior but highly impressive, member of staff and a gentleman who took decisive action to address a situation that initially seemed impossible to resolve, thereby preventing further escalation. This experience has been so negative that I will no longer consider staying at any Melia hotels in the future (with or without loyalty rewards), which is disappointing as I have, in the far past, had positive experiences with your chain in Spain and Vietnam and have left 5-star reviews where warranted. Based on my recent stay, I would strongly advise others to avoid Melia and especially this particular hotel.