Intercity São Paulo Berrini

We asked about late check-out and paid for it. We need to stay before our flight. And after 18h00 anybody call to us that we need to go out(because I understood that we can be here until 23.00) Just at 18.45 was call that we need pay additional money now and so. Okay, we paid. Great service for earning money guys. Broken tap in room and mold inside the hotel. Swimming pool is closed until june and no information about this before booking.

Checked in at night on March 25th, after a long flight, only to find shit in the toilet in room 205, used trash in the trash bin and unpacked soap. I booked a queen bed and they gave me a two single-bed. Will not come back ever again.

The pictures are not from this hotel, it’s fase advertising! Terrible service, unhappy and unfriendly staff, the rooms are terrible and its no where close of anything they show in the pictures. Very expensive to what they offer! There is no water pressure in the showers in the morning, the bed is terrible, they gave us extremely thin pillows (see the photos attached), also the blanket was worn out and very very thin, we asked for another blanket then they gave us a very old and also worn out blanket. There is no ventilation or fan or air conditioning in the rooms. There is a very loud machine that keeps running 24x7 outside of the rooms and it’s impossible to sleep. The people from the others rooms talks very loud and listens to music and watch videos in the morning on their way to the elevator and they wake up everyone who still sleeping, very disrespectful. The breakfast is nothing of what you see in the pictures, false advertising 100%!