InterContinental Berlin by IHG

Large hotel but well-organized and very good & friendly service. Excellent breakfast. We had special dietary requirements and they went out of their way to accommodate them. For a hotel, large pool. Downside: totally unnerving AI menu when you try to reach a human, calling reception from your room.

The hotel is in a beautiful quiet location, the rooms were clean and comfortable, and the staff were incredibly friendly and helpful. Everything was well organized and made the stay feel effortless. It can also be a perfect venue for business events considering the size and location.

The hotel has a convenient location just a 10-minute walk to the train station and about 30 minutes to the airport by car. It’s right next to Berlin Zoo and close to several cafes and restaurants, which is a plus. The building is older but has been renovated. The lobby is spacious and features several conference rooms, making it more of a business-oriented hotel. One nice touch was the lobby café offering halal food options. However, the service leaves a lot to be desired. Communication before my stay was difficult due to an automated voice system, which made it frustrating to get answers to basic questions. The in-room service line was also automated and unhelpful. Staff weren’t particularly friendly or attentive when I asked for an extra bottle of water, I was told only one is provided per room per day. Breakfast is good but can have more verity. Check in and out processes are slow, with such large property i think more staff is needed. The hotel does offer amenities like a spa, gym, and pool, which are decent, but overall, the experience felt impersonal. It’s an okay place to stay if you prioritize location or are traveling for business, but don’t expect warm hospitality.