InterContinental Cali by IHG

Isaac took care of me this evening. The service was prompt, friendly, and the food was good. Most of all, the music was fantastic. They played Michael Jackson music and it’s was such a vibe! I didn’t need to leave the hotel for great food or music! Thank, Isaac!

I stay here June 30, 2025 thru July 5, 2025. I was in the country from the United States to get my porcelain veneers done. I definitely recommend service was 10/10 if you just want to stay at the hotel all day they have 5 restaurants, gourmet breakfast buffet, swimming pool, kiddy pool, a spa, a casino, and a coffee shop. Everything I tasted was so good. The customer service was very nice very professional. My room was a nice size, very clean, and my window view was really nice over looking the city. I will definitely choose this hotel again if I ever go back to Cali, Columbia.

I recently stayed at this so-called 5-star property for four days. While the first two days were quite enjoyable and lived up to expectations, the experience took a sharp and unsettling turn during the latter half of my stay. On the third day, I politely asked the front desk if there was an area where I could warm up my leftover food. The manager informed me there wasn’t, and advised me to check with the restaurants on the property. I followed his advice and approached one of the restaurants where I had dined the day before. Despite offering to order again, I was told no. Hoping for a simple solution, I walked to a nearby pizzeria where the staff kindly agreed to help. However, things took a bizarre and frustrating turn when a woman in a red vest—who had followed me from the previous restaurant—spoke with the pizzeria chef. Moments later, he came to my table and informed me that my food had been thrown away, without my permission. I was stunned. When I asked why, he gave no response. I immediately canceled my pizza order and returned to my room, shaken and confused. I called the hotel manager from my room to report the situation. At first, he claimed he had no idea what had happened but would look into it. Later, he called back saying the chef did not throw my food away, and he had housekeeping return it to me. What I received looked as though it had been pulled out of the trash. This was both disturbing and disrespectful, and the manager did absolutely nothing to make the situation right or to offer any gesture of care or accountability. To make matters worse, upon checking out, the front desk presented me with a printed invoice showing charges for personal phone calls allegedly made from the room. I never used the phone for any such calls. When I asked if I needed to pay these charges, the staff said no—but the damage was done. It was an awkward and frankly insulting way to end an already sour experience. This property may boast five stars, but based on how guests are treated when issues arise, it fails to uphold even basic standards of hospitality and professionalism. I expected more—much more—and left feeling disrespected and disappointed.