InterContinental Houston by IHG

This is my home away from home in Houston. The location is great. I love the fact that they don’t have mandatory valet like most other hotels in the area. The self parking is in a connected parking garage to the hotel and very secure so you never get caught in the rain. Self parking also comes with in and out privileges so you never have to repay to park for the entirety of your stay. The staff is always attentive and friendly. Hotel rooms are clean and maintained. Wife loves the hotel shampoo. The hotel’s restaurant and room service food’s quality is fantastic. The pool is a bit small but is never really busy so it’s always great place to relax. Highly recommend if you’re looking to stay near the museum district or near the football stadium.

I was in town for Beyoncé’s concert this past weekend and booked this hotel two days prior. This is one of the best hotels I have stayed in on any trip I have been on. The customer service was top tier. From the valet, to the bar, to the front desk, it was a top notch experience. The hotel and the rooms were very clean and comfortable. It was located in a great location on Main Street, and very close to great places to eat. What I appreciated mostly was the text messages throughout my stay asking me about my room and if I needed anything at the moment. I rarely say that hotels are in pristine condition, but this one certainly was. This will be the only one I stay in anytime I visit Houston!

Stayed for 4 nights. Used room service and attempted to use the laundry credit included in $20 amenity fee charged per night. Called to have someone pick up a pair of shorts to be washed, but it was returned to my room unwashed. The $10 daily laundry allowance will cover about 1 article of clothing or a couple smaller items. I didn’t need it but the ice machine was down the duration of my stay. Cleaning staff in hallways were always very friendly, and I was always greeted unlike the valet/outdoor entrance staff. I did not have a car, but I did wait outside for rides or to orient myself for walking. No one said anything to me which was a little disappointing due to the level I expect from the Intercontinental brand. Maybe I would have had a different experience if I had a car. Lobby was spacious and airy, but as I waited for a ride, it was hard to ignore the stain on the couch in the picture I added. I’m surprised no one noticed this enough to address since all guests would be passing it.