Intercontinental Lyon Hotel Dieu by IHG
Lyon · France · 20 Quai Jules Courmont
About Intercontinental Lyon Hotel Dieu by IHG — Luxury Boutique Hotel in Lyon
Intercontinental Lyon Hotel Dieu by IHG is an exceptional 5-star hotel in Lyon, France. Guests enjoy a distinctive experience combining world-class facilities including bar, restaurant, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.5 / 5
We had a wonderful stay. The room was fantastic and the service impeccable! The receptionists were very helpful and welcoming. They made us feel as their guests and not as simple clients. The proximity of the hotel to the city centre was also another advantage. We could go to all our destinations on foot. Highly recommend hotel!!!
We had a nice view of the river. The carpet in some of the other rooms had a certain smell. Although it could be cleaning products, it was still a strong scent. The staff were all very polite and friendly. Overall, I’m quite pleased with our stay here.
I would not stay at this hotel again. The building is beautiful and the location is the best in the city. The staff are all very friendly and none of this can be faulted. The experience of the stay is far below the standard of what is acceptable, however, especially for what should be a premium experience. In staying here for 5 nights, on the first night I was locked in the gym at midnight and unable to gain access back to the hotel due to security staff locking the gates. This was followed subsequently by an extremely long fire evacuation the following day with deafening fire alarms in the room placed directly next to the work desk. On the final night, they held a private function at the restaurant blasting music until midnight on a Tuesday, directly below my room. If you do not pay extra for a river view, you will be at the mercy of these events in courtyard facing rooms. When I voiced this concern to the front desk, their response was simply “oh, your room is above the restaurant, sorry about that”. The bed also had an enormous, hard ridge in the middle where two single beds had been pushed together, which was very uncomfortable. This hotel has great potential but was a big let down. There’s likely a lottery of which room you get and what’s happening at the hotel when you stay, but for a high end hotel at a premium price, it’s disappointing. Beautiful building on the outside, but I wouldn’t stay here again.