InterContinental Pyeongchang Resort Alpensia by IHG

I was extremely impressed with the customer service. The Concierge, especially, who arranged private taxi with a woman ‘Speed Racer’ whose car and driving were clean, fast, friendly, and smooth. The front entrance is also steps away from a gorgeous lake pavilion alluding to Gyeongpo’s walking trail near Gangneung Beach. If you’re looking for mountains, sun, water, wine (they have a wine shop) and warm smiles. This is the place.

A nice hotel located just near by the pistes. It’s not new and looking at some details has seen better times probably during the Olympics Games in 2018. We ordered an ice bucket and we have been asked to pay 5.000 KRW; considering that we booked two Executive Suites I think that it’s simply ridiculous!! Instead, I want to express my sincere appreciation and gratitude to Mr Koh (Concierge) which has been extremely helpful and generous to help us ! Kudos to him!

This hotel is way overrated. It is old, tired & had seen better days. We were given a room for 3 adults, aside from the main bed, a single/trundle bed has been squeezed in. Not only was it a disgusting bed, but, as you can see, that the headboard has seen better days (I will not even allow my guests to sleep on it, more so on paying guests). Customer Service at the front desk/housekeeping were slow - had to call 3 times for a spare pillow to be delivered to the room - waited half hour! Talk about the bathroom - there were mold on the tiles & the shower floor & the towels? Meh! Sorry, I'll flick this hotel away - 5*? More like at the most 3*.