InterContinental Vienna by IHG

Overall a great experience! Good location, far enough away from the hustle and bustle, but close enough for a short walk. Staff service lobby. Check-in checkout. Wonderful experience. On site food good. Everybody was attentive and helpful. Rooms are a little bit outdated. (A good inside tip, check to see if there is an opera performance during your stay, if so, and if you like Opera then request a room on that side of the hotel because there is an opera outdoor performance venue you'll be able to open your window and experience from the comfort of your room). The view on the other is good also (see picture)

My third time in this hotel. The level of service stayed as before, excellent and exceptional including the front desk, the club lounge the breakfast restaurant and the lobby’s bar. Breakfast buffet variety is nice and high quality. Unfortunately I cannot say the same about the rooms: this hotel needs a make over and room renewal asap. Rooms are dated, suffer from lack of sockets and old furniture which don’t fit the level and price of the hotel. Overall we had a nice stay thanks to the comfy bed and bed lines and quietness of the room.

The hotel enjoys a good location, but many other hotels in Vienna offer not only better locations but far superior service, guest care, and appreciation. Unfortunately, InterContinental Vienna does not seem to value loyalty—whether you're a Diamond Elite or Ambassador member, the recognition is almost non-existent. The front desk experience was unprofessional and inconsistent, with reception staff showing little genuine interest in guest satisfaction. It felt like dealing with employees simply waiting for payday. To make matters worse, the Room Service experience was shockingly poor. When I ordered food for my wife, who was unwell with a cold, the service team failed to deliver the meal properly despite the room door being open. Multiple calls were ignored, and when I finally reached someone, the staff member responded in an unprofessional and dismissive manner, refusing to send the prepared order—even though it was placed well within service hours. Such behavior is unacceptable, even in a 3-star hotel, let alone at an InterContinental. On the positive side, bellman service was polite and helpful. The room itself was average; furnishings were somewhat dated, the bed was uncomfortable, and while the room was pleasantly cool for summer, no extra blankets were provided—my wife ended up catching a cold from the air conditioning. For me, this hotel is now firmly on my “never again” list. It simply did not feel like an InterContinental in any way.