Ios Palace Hotel & Spa

The overall stay at Ios Palace Hotel was very pleasant, the location is outstanding, the rooms are very clean and comfortable, of course the view was phenomenal! Also the breakfasts had a large selection as well as great taste! What could generally have been better was definitely solving the issue with the toilet smell, it was truly unpleasant and constantly present throughout the day in the pool area. Another point is staff, some staff members (at the reception) were always very friendly, helpful and professional, whereas the people working in the restaurant were oftentimes not experienced and not competent in their work. Otherwise were very satisfied with our experience and can also recommend the restaurant at the hotel!

The location is second to none. Our room was comfortable. We had a couple of small room issues but they were dealt with very quickly. Staff polite and helpful. Top pool on 7th floor is the secret as it can be quite quiet with great views. Breakfast selection very good. We had dinner on the first night in the hotel restaurant, it was quite empty. To put it briefly we had issues with some of the food but in fairness to the Maitre d he sorted things out and was very fair. So, the key issue is the sewerage/toilet issue that wafts across parts of the hotel. We believe this is the reason the dining area and poll bar are little used in the evening, despite a great location. We raised this with the hotel staff as it is a major issue and were told it is an issue for the buildings in the area where the hotel is located. Such a shame and it needs solving as soon as possible for all the businesses in the area.

There is a huge septic tank that is open and exposed right next to the rooms on the 7th floor which leads to strong smells. The view is nice but the odor is quite strong if you’re sitting on your balcony. If there is any breeze at all you can smell the sewage all over the resort including the pool and dining areas.