IRAPH SUI a Luxury Collection Hotel Miyako Okinawa

5 stars for service at IRAPH SUI, a Luxury Collection Hotel! Every staff member treated us like VIPs. Huge thanks to Mr. Nishiwaki, Ms. Sato, and Ms. Horikoshi for their incredible hospitality. Even though I don't speak Japanese, they provided amazing personalized service – recommending/booked local restaurants and communicated with a tour company about my flight delay. Plus, the rooms were pristine, amenities top-notch, and every request came with a smile. Service truly doesn't get better!

Lovely staff and view but the bed is on the harder side. Had trouble sleeping the first night because of it. Complimentary airport transfers and champagne service during sunset were a welcomed treat. Ebikes were a disaster - at JPY5000 per unit for a full day rental, you'd expect the bike to be in top shape. The seat kept on going down while riding it. A good 10-minute walk from the nicest beach on the island but they have shuttle if you don't feel like walking. Overall, it's a good hotel but it doesn't feel and look luxurious enough to be on the luxury collection of Marriott

One star for the staff & service - the only positive thing. Other than that, this is nothing close to a luxury hotel. I’m genuinely wondering how come Marriott sets such low bar for the luxury collection? Public area: quite disappointing. Lobby is very small and looks crowded. Only one pool which is also tiny. Not much public area/facilities to explore around. Room: I’ve never slept on such a firm bed. Echoing on one of another comment - it is probably only slightly better than sleeping on the floor. Bathroom only has one wash basin. Balcony only has two benches (a bit rusty) and no lounger. View is ok but there are many other hotels on the island having the same view. Breakfast: food is the most disappointing part. We tried both the western and Japanese set menu for breakfast and both are worse than mediocre. Also buffet area is quite shabby with very limited options Price: cost ~$1200 per night. We know the expenses on the island are higher than Naha but this is way overpriced considering its quality. Never trust social media pics/promotions again