Island Shangri La Hong Kong

I stayed at the renovated peak view. I seriously love the view from our room. We could see all the sky scrappers and the green area which makes it so amazing. Service was fantastic, house keeping brought stuffs to our room so quickly that me and my husband were like WHOA. Location wise, right above the mall, there is a great passage that you do not need to go out in the sun at all. It is also well connected to lots of MTR lines. It was perfect for us.

During my recent stay at Island Shangri-La Hong Kong, I faced an unpleasant situation that initially left me disappointed. However, one of your staff members, Joy, completely changed my experience. She handled the issue with outstanding professionalism and empathy. Despite my frustration, she remained calm, understanding, and went above and beyond to resolve the matter efficiently. What truly stood out was how she engaged with my children, keeping them entertained and comfortable while managing the situation – something that made a huge difference to our family. Joy embodies the true meaning of hospitality. Employees like her are the reason guests come back. Please extend my sincere appreciation to her – she turned what could have been a negative experience into a memorable one.

Thanks to Nicole and Kaysie, my wife and I had the best check in experience in our lives. They really went above and beyond. The hospitality here is truly extraordinary. The hotel is beautiful and in a great location and the view is breath taking. We can't wait to explore all the good food and cool things to do in Hong Kong from this truly 5 star hotel.