Italiana Hotels Florence

Not the most new rooms, they can use some renovations, but for the price it’s more then good enough. Good included breakfast till 10am and the pool is very big and useful. Parking at the hotel is good too.

Our stay at this hotel was extremely disappointing. Upon arrival, we were immediately faced with a staircase and no consideration whatsoever for people with wheelchairs or strollers. This gave us a very bad first impression. Unfortunately, the room didn’t improve things. The blankets were visibly dirty, and the bathroom was also in a very unhygienic state. Cleanliness clearly is not a priority at this hotel. We decided to have dinner at the restaurant, but once again, we were left disappointed. We sat at our table for over half an hour, and not a single waiter came to take our order. Meanwhile, we watched other guests – who arrived after us – being served promptly and even offered snacks. We were there with a small child and were completely ignored. This made us feel like we were being treated differently, possibly because of how we looked or because we are Muslim. It was a very hurtful and unjust experience. In the end, we left because our son was very hungry and we didn’t want to stay in a place where we felt so unwelcome. We will never return to this hotel. Poor service, bad hygiene, and a strong feeling of discrimination made this a stay I wouldn’t recommend to anyone.

Definitely not a 4* Hotel, I would not recommend it too anyone, really uncomfortable beds, very outdated, too far out from the city centre, 27 bus stops to the city and 27 bus stops back again, while travelling by bus. Breakfast is very poor and always had to wait to replenish the stock. The rooms have no facilities for making tea or coffee, overall a very poor standard of Hotel especially being classed as a 4*