ITC Grand Chola a Luxury Collection Hotel Chennai

It was nice experience to be there ! Excellent structure and ambience. Very Huge and spacious rooms and other facilities. Only one improvement area is to diversify and offer different menu in the breakfast. During my 5 night stay more or less 99 percent breakfast menu was same.

Attended Global Business Conclave 2025 Chennai here. As an Ex-ITC Limited FMCG employee, it connected great to heart being at this Great luxury Hotel for two days. Service coordination was great. Food was excellent. Didn't stayed here, so I am not able to submit personal review about it for now. Maybe in future I can share my review.

Stayed @ ITC Grand Chola for 4N/5D during July 2025 while on a business trip to Chennai. Impressed by the grand architecture, property amenities (600+ rooms, services apartments, many restaurants with specialised cuisine, swimming pool, spa, lounge, wellness centre / gym, etc.), sprawling lawns, spacious rooms, artisanal ice-cream place, fabelle chocolates store and courteous staff! There were multiple specialty restaurants from Indian to Pan Asian, Indian, Italian, and more. On all the 5 days, the breakfast buffet was a highlight-lavish, well-balanced with South/North Indian and Western options. The dinner spread, while decent, leaned more heavily on Indian options. One suggestion: While items are clearly labelled with allergen info, I expected clearer separation between vegetarian and non-vegetarian items, especially for people with allergies. For instance, pancakes (with egg) and eggless waffles were placed side by side, with a shared serving tong - increases cross contamination risks. As someone with a severe egg allergy, this was very concerning for me. While the staff always prepared fresh waffles for me on request, the arrangement / layout of dishes didnt change over the 5 days I had breakfast - i expect better allergen awareness and caution from a luxury property. Special mention to Sayantan @ front desk for a smooth experience, Susmita for her personal touch / calls about my experience, Abhisek who served us (during dinner on 7/10). Thanks team! Overall, it was a memorable stay - but a bit more attention to detail and timely accommodation of guest requests would elevate the experience further!