ITC Maratha Mumbai a Luxury Collection Hotel Mumbai

Nice rooms, beautiful gardens, well lit lobbies and alleys. Service was probably too slow or were not efficient due to hotel being fully over booked hence the rush of guest was too much for them to handle. Check-in was bit slow and had a long queue and so was the same on check out. Had to ask for high chair of the baby for probably 6 to 7 times still unresponsive. Food was decent enough nothing too be so much to be praised off. The rooms were over booked due to glitch and hence they provided me with free upgrade which we appreciated a lot and probably that made for everything that they goofed up for. Stay was wonderful and warm with large rooms and beautiful space.

Review for ITC Maratha – A Truly Memorable and Comfortable Stay I recently had the pleasure of staying at ITC Maratha while accompanying my husband on his business trip, and I must say, the experience was nothing short of exceptional. Right from the moment we arrived, the hospitality and warmth shown by the staff made us feel at home. The rooms were beautifully maintained and offered the perfect balance of comfort and luxury. A special mention to Chef Patil ji, who greeted us every morning at breakfast with a warm smile and a spread of absolutely delicious food. His personal touch and attention to our preferences made every breakfast feel special and homely. It was such a delightful way to start the day! Another big thank you to Pushpalata ji from the room service team, who took great care in keeping our room just the way we liked it. She was always polite, attentive, and ensured that every little detail was taken care of, which truly enhanced our comfort. What touched us the most was the way ITC Maratha made my husband's birthday extra special. We were pleasantly surprised with a beautifully arranged cake, a bouquet of fresh flowers, and a lovely fruit basket waiting in our room. It was such a thoughtful gesture and made the day truly memorable for both of us. Thank you, ITC Maratha, for a stay filled with warmth, care, and thoughtful touches. We’ll always remember this experience fondly and look forward to visiting again!

This hotel truly lives up to its reputation as a luxury destination. The rooms are spacious, well-appointed, and exceptionally comfortable. The breakfast spread and overall food quality are outstanding—an absolute delight for the palate. What stood out most was the staff—extremely courteous, cooperative, and always ready to assist, with warm smiles that make you feel genuinely welcome. Its proximity to the airport makes it an excellent choice for transit or business travelers, although do note that the surrounding locality doesn’t offer much in terms of entertainment or dining options. I spent two days here with my sons and overall, our experience was very pleasant. However, I would like to bring one matter to the management’s attention. My 12-year-old son, an aspiring photographer, was carrying his professional camera as he had planned some photography work in Mumbai. While entering the hotel lobby, he was unexpectedly questioned about why he had a camera and was told it wasn’t allowed. I was quite taken aback by this interaction—it's surprising and disheartening to see a young student’s passion being questioned in such a setting. Apart from this one incident, everything else about the stay was impeccable. I hope the management reflects on this for future guest experiences, especially when it involves children and their creativity.