Izmir Palas Otel

Good location and helpful team , they are polite and decent, the place smells good , not very luxurious but it is more than enough , they didn't put tooth brush in the pathroom but it is OK , I liked it

When we arrived the front desk guy wasn't helpful at all. The rest of the staff totally the opposite. At first I thought I picked the wrong hotel, but everyone else made up for it. Rooms are nice and comfortable. Room with a mini bar. Reasonable prices for it. Great breakfast!

If you don't like smelling like cigarette's, do Not stay at this hotel. I thought I did good research before booking this hotel, but I was wrong. The photo's look really nice. The view from the balcony was beautiful and location great. The room was very old and out dated, there were holes in the walls, the phone in our room didn't work. The room smelled So strongly of cigarettes that we put our luggage outside on the balcony. We asked to switch rooms, but were told there weren't any others available. An hour after arriving, we couldn't stand the smell (we sat outside on the balcony the whole time) so we booked a different hotel and asked for a refund. We did not sit on the bed or use anything in the room except the toilet and opened one of the room slippers. The hotel had charged us in advance for two night. Not only did they refuse to give us a refund for this night, but wrote down our credit card number and said they'd have to refund the second night. We were not happy about writing down our credit card number. In the end, they never refunded the second night either. I do not write bad reviews often, but this was a terrible experience. I would Not recommend staying here.