J Hotel Shanghai Tower

From the moment we arrived at this exquisite luxury hotel, we were treated to an experience unlike any other. Whether we were enjoying our morning coffee or unwinding at sunset, the sight of the Shanghai skyline from our room was nothing short of spectacular. There is really nothing like it. The hotel’s service is impeccable—attentive yet unobtrusive, always anticipating your needs before you even realize them. Every detail made us feel truly pampered. The staff went above and beyond to ensure our stay was perfect. The bedding is also worth mentioning because it was truly the most luxurious and comfortable that we have ever slept on. The mattress was the ideal firmness, and the covers were nice and heavy but not too warm. The J Hotel is the perfect combination of luxury, comfort, and awe-inspiring views. I can't wait to return!

Sky-high luxury with service to match – a near-perfect stay in the clouds From the moment I stepped into J Hotel Shanghai Tower, I knew I was entering a property that aims for the very top – quite literally, as it sits in the highest hotel space in China, with views that stretch endlessly over the city and Huangpu River. My arrival, however, was not flawless. Outside the building, there was no greeting, luggage assistance, or even an opened car boot – something I would expect from a hotel of this calibre. I found myself unloading my own bags and walking in alone. That said, the moment I stepped inside, the atmosphere shifted completely. I was warmly welcomed in the 101st-floor lobby, my luggage taken, and offered coffee and water while my room was prepared. A manager personally greeted me, and I was delighted to learn that I had been upgraded to a higher category Stateroom with a river view – a thoughtful touch that set the tone for the stay. The Stateroom was a showpiece of refined modern luxury. A glossy dark floor contrasted beautifully with cream and gold accents, while a vast bed with an exceptionally thick, comfortable mattress promised restorative sleep. A walk-in glass wardrobe, elegant marble surfaces, and discreet lighting added to the sense of understated opulence. The bathroom was a highlight: a rain shower with a marble bench, deep sculptural bathtub, and panoramic views (even if slightly distanced by the building’s double façade). This façade, while architecturally striking, creates a small gap between the room and the outer glass wall, meaning the view is not as ‘immediate’ as the marketing images might suggest. In daylight this hardly matters, but at night the tinted outer glass makes the outlook noticeably darker. Every in-room detail felt considered – a Nespresso machine, well-stocked minibar with premium selections, high-quality amenities, and whisper-quiet climate control with perfectly diffused air. Curtains and lighting were fully electronic, and the space managed to feel both high-tech and serene. Breakfast in the sky was a memorable experience, served in a dining room with floor-to-ceiling windows framing the river’s curves and Shanghai’s skyscrapers far below. The spread combined a refined buffet with à la carte options, featuring fresh berries, multiple nut varieties, unsweetened yoghurt, and other health-conscious items rarely found in such abundance in the region. Service was impeccable – attentive without intrusion, with staff anticipating needs before they were voiced. The bar mirrored this sense of elevated indulgence, offering breathtaking views and an extensive drinks list. Cocktails were superbly mixed, but the snack menu was disappointingly narrow for vegetarians – an oversight that should be addressed in a property of this standard. Also, the background music before the live performance was oddly mismatched, featuring traditional Chinese spa-like melodies that drained the atmosphere. Once the live band began, however, the ambience matched the grandeur of the setting perfectly. On my final morning, with an early departure preventing me from enjoying breakfast, the team prepared a beautifully presented takeaway box, complete with fresh pastries, fruit, warm eggs, juice, and a freshly made cappuccino – a small gesture that spoke volumes about the hotel’s service culture. While I was unable to try the spa (closed for maintenance during my stay), my overall impression was of a property that combines spectacular design, outstanding service, and once-in-a-lifetime views. A touch more consistency at arrival and greater attention to menu inclusivity would make this experience flawless.

I can’t say enough positive things about our week long stay here which was both business and pleasure. Everything was exceptional-the service, food, facilities and the stunning art and decor. Special thanks to Vivian who looked after us at breakfast each morning, Regin at Concierge who managed a variety of our daily needs including a hairdresser appointment and transfers(!) and lovely Hayley on the main desk who organised an unexpected hospital appointment and transfers for me. The love and attention to every detail can be seen and felt in every aspect and what separates the service here as a luxury hotel is that everything feels so sincere and genuine. We have travelled the world and stayed in many luxury hotels but this is by far our favourite. Thank you for such a wonderful experience.