J Plus Hotel By Yoo

The hotel is beautiful, and the rooms (or mine at least), though small, are fully equipped with a large bed, living area, bathroom, and mini kitchen. The minibar is fully equipped with snacks and drinks, and offers tea making facilities, and a microwave. WiFi is excellent, both for a hotel, and in general. Air-conditioning is also avaliable in every room. The icing on the cake would have to be the complimentary phone that is provided to guests, which offers unlimited data and calling (both domestic and international). The location of the hotel puts you right at the heart of the city. This is an outstanding hotel which I would recommend to anyone.

Had some high expectations for this hotel with the photos but found the hotel itself to be a bit of a let down. The room i got, which i think was just the basic studio, was very small. The room itself was ok, clean and functional but it's pretty worn out. It definately needs an update. Hotel service though was very good and staff were friendly. Free breakfast was also better than expected with a range of pastries, toast, fruit and juices. Location was great though in causeway bay with Restuarants, convience stores everywhere. Causeway bay MTR station is only a few minutes walk and bus stops are close by. Also near a lot of shopping centres.

I had booked a one week holiday in this hotel this year. Unfortunately due to a serios illness my family was not able to fly to Hong Kong and I kindly asked the hotel team whether we could change our booking to a date one week later and transfer the payment we had already made to that date - the day we had to move my family's flight to. I even went there in person to speak to the reservation team. It was not about paying any fees but we just kindly asked for their understanding - without any success. The staff shortly told me that there is no other possibility of cancellation and paying the full price and did not even offer me the possibility to book a room one week later. I found that this has nothing to do with good customer relationship and service. I would have loved to stay at the hotel since it looked very nice but due to the missing cooperation we decided to chose another hotel.