Jaisalmer Marriott Resort & Spa

Front Desk experience - 10/10, Guest/Customer Relations – 10/10 Our check-in experience was excellent. Smooth check-in process with special mention of Aditya at Reception. Diya (Duty Manager), who checked us in, was very courteous and generous,very knowledgeable and surprised us with a nice Dhol welcome, traditional Rajasthani Tilak, cake and room decoration to celebrate our anniversary. Room and Property Ambience – 10/10 The room and property ambience was fantastic. The décor of the entire property was a sight to see, we were impressed with it. Housekeeping – 10/10 Rooms were very clean and were perfectly stocked with all required amenities Food/Chef Group 10/10 The chef's team and the food, both were excellent at this hotel. Very helpful, very polite chefs. They would always support for any requests that we had. Breakfast buffet area was well stocked with many choices. Enjoyed the food during our stay. Special shout out to Kailash for providing usdelicious tea everyday. Thanks to Suraj Pal for taking care of our family during breakfast and Dinner and as a nice surprise provided us a nice cake when we were checking out. Overall rating 10/10 and would definitely recommend this nice Hotel to all my friends.

Very nice resort with all possible amenities and luxury. We were upgraded to suite so our review is also driven but the very large and comfy suite. All very nice and people super efficient and kind

Not a Marriott – a poor imitation at best Extremely disappointing experience. This hotel carries the Marriott name, but it felt more like a poorly run budget property trying to pass off as luxury. Let’s start with the food – the same dishes and flavours repeated every day, bland and uninspired. It’s clear they have one chef doing all cuisines, which shows in the lack of quality and variety. The entire staff seemed to be trainees with little clue on how to manage service or guest experience. The AC in the room barely worked, which made the Jaisalmer heat unbearable. The blinders didn’t close all the way, so I was woken up at sunrise with the room flooded with light. Not ideal when you’re on a holiday expecting rest. To top it off, the billing was a mess at checkout, with charges added incorrectly and confusion all around. This isn’t the standard I’ve come to expect from a Marriott. Honestly, it felt like a cheap rip-off using the brand name – no polish, no professionalism, and zero value for money. Strongly suggest looking elsewhere if you want a real hospitality experience in Jaisalmer.