Je Resort

Had an issue with planned accommodation tonight, so had a relative book me in here well after hours while I had no reception en route, and was given fantastic service even though it was self check in. Room was very tidy, easy enough to find, and had plenty of space. Decent price for the location, would definitely recommend to others.

i went to one of there horse riding days in october 2019. i was thrown from my horse and was told by the instructor that i was fine and i was winded. when she was told about my medical conditions before the day with one of them being a lung condition. my back really hurt and it was hard to breathe. i was forced to get back on the horse and told i was fine. later that night my back and ribs were hurting alot still so i turned up to the emergency room and was told later that night that i had broken my back and punctured a lung. the next dat i tried to get in contact with this facility and was told they would call me back. never heard from them so i called them again to find out that they had blocked me. very unprofessional and unfortunately i have had to take this to a lawyer. due to this incident i had to get spinal surgery and was in a wheelchair for 2 years and had yo learn how to walk again ect. don’t recommend coming here.

By far the worst people I have dealt with. No one that answers the phone understands that they are in the hospitality business, they can’t comprehend the fact that they are dealing with customers and running a business and customers may have questions or need assistance. I am having trouble getting through to your phone, I have tried to talk to reception and the staff member called Jan is hanging up the line and refuses to answer the phone, I was after some assistance and she was very rude and unprofessional. I asked her why she was unfriendly and she is now refusing to talk to me and has hung up the phone over 8 times. I would like a full refund and to speak to a senior staff member above Jan. I have never experienced such bad customer service, and she was in no way abused or harrassed. I spoke to her politely and with respect and unfortunetly she did not Resipricate. she kept calling me 'mate' agressively and hanging up the phone as I simply asked if there was anyone else I could speak to. She then proceeded to claim that she would cancel my booking and when I asked why, as she had no reason to do so, she decided to falsely claimed I was being abusive.