JEN Johor Puteri Harbour by Shangri La

The host were very helpful. Large unit with 3 comfortable bed. Near to restaurant,quiet location. Ample parking space.

This hotel is spacious but unfortunately I had hell during my 5D4N stay. Changed room 3 times. Air conditioning in the room has bad odor. The other room, air conditioning wasn’t working, on the first night, the door is alarming for entire night and day. No one seem to fix it up. Breakfast- poor. Given the same hotel stars, Ibis and Holiday Inn Express have got better food. The front desk employee can’t even give a General Manager’s name of the hotel with his or her email address to file a complaint. Been asking for two days and he doesn’t even know the name of their GM 🙄. Or maybe this hotel doesn’t have a GM. Poor hotel even though a 4 star. Not recommended for business travel.

Disappointing Experience at Trinidad Suites Johor (Wyndham Group) We made a last-minute booking at Trinidad Suites Johor, managed by the Wyndham Group, for a one-night stay with our two kids. To ensure a more comfortable stay, we paid extra to upgrade from a Deluxe One Bedroom to an Executive One Bedroom. Unfortunately, upon our arrival at around 1am—exhausted and with both kids already asleep—we were checked into the wrong room type (Deluxe). Due to the late hour and fatigue, we didn’t realize the mistake until the next morning after breakfast. We immediately contacted the front desk. Ms. Virmala answered and told us she needed to check and would call us back, asking us to wait in our room. After waiting for about 20 minutes with no response, we decided to go down to the lobby ourselves as we were already ready to check out. At the front desk, instead of a proper apology, Ms. Virmala claimed that their system showed our booking was for a Deluxe room. When I showed her the confirmation from their own system clearly stating “Executive One Bedroom,” she struggled to respond and made no attempt to take responsibility or apologize. I told her we were in a rush to catch our flight and did not have time for excuses. She then contacted her manager and offered a late check-out—which was pointless since we were already checking out. After another consultation, she asked us to provide our bank details so they could process a refund for the upgrade fee immediately. However, until today, we have yet to receive any refund or follow-up. Additionally, basic toiletries such as toothbrushes, combs, and slippers were not available in the room by default and were only provided upon request. When we tried calling the front desk after check-in to request these items, no one answered the phone. For a hotel under the Wyndham brand, this was a very disappointing experience. Poor communication, lack of accountability, and subpar service standards made our stay far from pleasant. We expected better.