JEN Singapore Orchardgateway by Shangri La

The room offers a beautiful view and access to two rooftop swimming pools with depths of 0.9m and 1.2m—perfect for both relaxation and light swimming. The front desk staff was friendly and accommodating, successfully fulfilling my boss’s request to have our rooms on the same floor. The buffet breakfast was delicious, with a wide variety of options—including ice cream available even in the early morning. A robot was used to deliver towels and slippers to the room, adding a nice touch of AI innovation to the stay. Housekeeping quickly set up the sofa bed; however, it would have been better if it was prepared before we entered the room, especially since the booking clearly stated that three guests would be staying.

Very good location with all main access to majority of train lines just below. A trendy hotel situated at the 10th floor so it can be a bit of a walk to your room from ground in and out if you need something so best go to the 7/11 nearby and stock up. A mall / train station is located below in the same building with plenty of restaurants and options for dining, shopping, taking the train around the city. The staff of this establishment is what stands out the most for me with their above excellent services, treatment, warm demeanor, and general all roundedness in making my stay and interaction with them very comfortable. A few key points listed below for anyone looking at this property to stay: The Staff: 1. Very friendly & helpful 2. Attentive 3. Well spoken & elegantly composed The hotel room: 1. Selected City View room. Excellent Views. Good value for room rate offered. 2. Room is a bit small but this is typical for most newer hotel rooms nowadays with space saving designs such as incorporating the bathrooms and bedroom into one space separated only by a thin wall of privacy glass. This goes for the toilet as well so expect smells to travel into your bedroom unfortunately. 3. The AC is not cold and not strong due a motion sensor installed and runs only when it detects someone in the room. Evidently, the outside lobby is much colder than the room itself. Its already extremely hot outside and last thing we want to do end of the day is return to an even hotter room. 4. The shower pressure is not strong due to water conservation efforts by most hotels today. 5. Beds are super hard and pillows are super soft. May be a preference to some but wasn’t for me. 6. The in-room phone wasn’t working so it was a super long walk to reception if something was needed. 7. Luggage rack won’t hold a full-size suitcase when fully open has this awkward half on half hanging when suitcase is fully opened. Suited only for carry ons. 8. Daily cleanup is very CLEAN & friendly. The cleanup crew deserves 5 star credit for their work. In summary, Room was comfortable/acceptable enough for a quick few days stay. Be ready for some warm moments in the room after an extremely hot day outside. Room AC was the only -1 star of this review but is expected of most “green saving/energy conscious establishments” of this day and age but 5 star service from the people running this place. Overall, enjoyable and will return again as the hotel is in a fantastic centralized area, convenient, & super excellent staff.

Overall, it was a good experience. However, there were some challenges. Due to some issues with the rooms, we had to move rooms 2 times, but hotel staff were very accommodating. One factor was that there is a nightclub in a nearby building, which was noisy until late at night. Other than that, breakfast was good, and effort was made to accommodate dietary restrictions. Mavis, in particular, was a great ambassador. She checked in daily with us at breakfast and gave us great local recommendations. Lastly, the rooftop pool was a relaxing and fun vibe with views of the city and landmarks.