Jetwing Yala

By far one of the most exceptional resorts that I have stayed in. The walk to the rooms was well worth it for this beautifully laid out property. The rooms are very spacious and comfortable beds. The bathroom was a very unique style and keeping sustainability in mind. Amazing breakfast every morning and the pool was my favourite.

Our room was very spacious, well-designed, and complete with a private balcony offering beautiful uninterrupted views of the beach. The hotel reception area was also breathtaking and felt very special. There is a lot of wildlife surrounding the hotel - but you are unable to walk on the beach at dusk due to wild animals. However, while the property itself was beautiful, the service fell short of the five-star experience we expected and as advertised by the hotel. Upon check-in, the staff handed us our keys and simply waved us to follow a long hallway to our room rather than escorting us directly there and showing us around our room. We didn’t mind the walk itself (which took about five minutes, as we timed it), but the lack of attentiveness and warmth felt a bit underwhelming for a hotel of this caliber. A more disappointing moment occurred when we woke up at 5 a.m. to leave for a safari and asked the man at reception for two bottles of water to bring with us. We were told that water was unavailable unless we had "pre-ordered" it the night before. We were never informed of this requirement, and when we asked if water could be arranged from elsewhere in the hotel, the staff member simply shrugged and told us there was nothing they could do. Given that providing water to guests is a basic request, it was surprising — and frankly frustrating — that such a simple need could not be met. There was no proactive effort to find a solution (e.g. to arrange bottles of water to be brought from elsewhere like the restaurant or kitchen), and it left us feeling disappointed in the overall service. Overall, we had a beautiful stay at the hotel, but the service did not quite match the high standard we were hoping for. That said, we would still recommend the hotel for its stunning location, beautiful rooms, and overall ambiance.

The entire experience was good and we loved it overall, however, we would not come back. Why? No info about the rooms or overall hotel. The rooms were a little strange. The lighting is hidden behind little panels which you need to discover - we didn't discover these for several hours. The rooms are also very dark. Dark furniture and colour scheme, dark rug and subdued lighting. The controls on the shower are different to anything we had seen before and it was hard to get the right temperature. It was either cold or hot. We could not find the gym and only discovered the beach side bar by chance. We had a small injury and while the staff tried hard they had no real first aid training and their kits were not equipped. We were here in the off season and not everything was available. We tried calling reception about something and no-one answered. While the location is wonderful for access to the National Park, there is nothing else. No shopping, no other choice for dining.