Jing An Shangri La Shanghai

Travelled to Shanghai for work and the Jing An was great. Room was clean and spacious and food was good. Local shops were within walking distance. Service was excellent and wanted to call out Alisa (Yun Jing Jing) in the concierge team who really helped me out when I had an issue with a taxi. She was calm and helped resolve the issue. Well done to her! That was customer service 🙏🏽

Front office manager ( I think) and club manager , both of them made our stay easier and less hassle . We booked the club , the quality of food wasn’t great . The location was great!!! Tips : club wasn’t really valued ( for us ) . Food quality was low . We have booked early with prepaid conditions directly with the hotel ( DON’T DO THAT) The rate was very swing and one week before checking in we have found that we paid much higher than booking.com. Some staff at the club could speak a little bit of English which we totally understood. When we ordered Coke Zero , she couldn’t get what I meant . She didn’t even keep attempting but laughing . She was correct, a big joke, very funny !

Service was disgraceful, I booked through the Shangri-La Circle app and was initially given a room right next to an elevator, when I complained about the noise I was moved to a room right under the Horizon Club which was even louder. The staff also refused multiple times to let my partner and I use the minibar and said they would charge us extra for what we used, despite it being listed as an included amenity. I expect better from Shangri-La group and this experience was extremely disappointing.