JingLai Bushe Hotel Bund Nanjing West Road Shanghai

I was there during Chinese New Year. I had decent stays in the hotel. Check-in was smooth. Communication was clear. Amenities were functioning. Ambience was great. Views from the balcony were amazing. Location was strategic as it was close to the beach and city center.

I recently stayed at this hotel and had a wonderful experience. The location is absolutely perfect — very close to everything, just a few subway stops away from the Bund, and conveniently only one transfer if you’re coming from the airport via the Maglev. The service was excellent; while not all staff spoke fluent English, everyone made a genuine effort to assist us, and their helpful attitude really stood out. One staff member even helped carry two heavy bags all the way up to the train station for our group, which we truly appreciated. Highly recommended for both convenience and warm service!

The location of this hotel is great, the staff is pleasant but nearly not one person we spoke to could speak English or French, which made any type of communication near impossible. We were using translation tools but they didn't always do a good job! We went for a larger room supposedly 45m2 as we came with our 15 month old baby and even though it was quite spacious it definitely isn't 45m2. We had originally requested a cot for our baby as she was included in the booking but the staff could only offer us a mattress with no barriers which made it slightly unsafe and she ended up falling out of the bed. One of the main reasons we booked this hotel was the pool. A huge surprise when we arrived was that there was no pool. One staff member informed us that there wasn't one and she wasn't sure why it was indicated on Agoda. Then another member tried to tell me that due to the construction work outside and the fact that it is a "rooftop" pool it was closed. The lift only goes up to floor 7 which is rooms and everything else is displayed including the gym and laundry room. The staff member clearly thought he was trying to fool me and it clearly wasn't the first time he had been asked as his response seemed quite natural, which again I did not appreciate being lied to but because of the barrier in communication I wasn't going to start an argument with him. This hotel is displayed as a 5 star but in all honesty I would not consider it as such. The rooms are clean, there is access to a coffee machine in the lobby, the washing machine and dryer are free to use which came in handy with our baby but the lack of swimming pool and cot meant that it put a huge damper on our impression of this hotel.