Jinmao Purelax Lijiang Unbound Collection Hyatt

Another superb property under the Hyatt group. Amazed at how massive the compound is. Buggy rides are offered from reception to room area. Architecture is beautiful and the hotel can be a destination in itself. Great view of the jade dragon snow mountain. They have plenty of activities (candy art, fishing, oil painting, craft work, animal feeding) and animals (alpacas, donkeys, goats, black swans, shepherd dogs, pet ducks) within the hotel compound. Upgraded to a suite probably for being globalist. For the price paid, great value. Just checked in and already planning to come back for my next trip. +++ Edit: 2 negatives. 1. Spotted a large spider in my room - not entirely the hotels fault but freaked me out when I saw it crawling out of my shoe. 2. Hotel doesn't provide oxygen for free and instead charges 30 RMB when the market nearby sold it for only 10 RMB.

I stayed at this hotel in August 2024 during a family trip. Although it is not situated in the historic center of the city and requires the use of taxis to reach most destinations, the hotel offers more spacious rooms and is located away from the tourist areas, which creates a much more tranquil atmosphere. The hotel features extensive facilities, with rooms spread across different buildings. It also provides its own internal transport for moving around the hotel and handling luggage, which was greatly appreciated given the large amount of baggage we had. Overall, I was quite pleased with the cleanliness and spaciousness of the rooms, as cleanliness is not always guaranteed in five-star hotels in this country. The rooms have large windows that allow ample natural light, and the lighting is well-designed. The breakfast buffet offered a rich variety of options, including an assortment of beverages, fruits, yogurts, and more, catering well to both Western and Chinese guests. However, there were two significant disappointments. Firstly, we chose this hotel with the expectation of dining several times on-site, as its website advertised numerous restaurants, including one serving Western cuisine. To our dismay, upon arrival we were informed at the reception that only the hot pot restaurant was open. We dined there, but the quality of the food did not justify the 60€ spent, leading us to opt for dining outside the hotel for the rest of our stay. Secondly, the behavior of certain guests was simply unacceptable and uncomfortable. On multiple occasions, the reception restroom was filled with tobacco smoke due to guests smoking there, which led me to avoid using the reception restrooms and instead return to my room. It should be clearly stated that such behavior is not acceptable in a hotel of this standard. Additionally, one afternoon at the pool, I witnessed a woman who, after swimming for 15 minutes, approached the poolside and spat there in front of us, making an unpleasant and disgusting sound during the process. Consequently, I chose not to use the pool after this incident. While these issues are related to individual behavior rather than the hotel's management, they negatively impacted my experience and I felt it necessary to share them in this review.

Fantastic architecture and brand name but sadly did not live up to it's expectation in terms of room and service. Room: Aircon was not working and water pressure was super low. Service: Housekeeping tidied the room despite turning on "Do not disturb". Called housekeeping via the phone but no pick up despite multiple calls. Barely anyone at the lobby and valet during check out, everything was quite self service. In general, staff were nice but no proactive. Will consider another hotel if there is a next time