Jungala Hotel at VidantaWorld Riviera Maya

Kids Club: Overall outstanding service and flexibility during our stayed. We cannot say enough wonderful things about Daniela! She went above and beyond in every possible way when she came to care for my son during the night. My son is autistic and nonverbal, and finding someone who not only understands their unique needs but truly connects with them is incredibly rare. From the moment she arrived, Daniela was calm, kind, and professional. She asked thoughtful questions, followed routines carefully, and demonstrated a deep sense of empathy and patience. My son felt safe and comfortable with her right away, something that doesn’t happen often. She stayed during the night for few hour, managing bedtime with compassion and attentiveness. She remained alert and responsive, even during the late hours, making sure the my son was settled, reassured, and safe. It was clear that she’s not just experienced, but genuinely dedicated to the well-being of the children she cares for. My wife and I were able to enjoy a few hours to ourselves, knowing my son was in loving, capable hands. If you're looking for someone who is not only reliable and responsible but truly exceptional with special needs children, Daniela is the one. We are beyond grateful and would welcome her back in a heartbeat.

The overall experience was good only 2 issues. We arrived in the after our bags didn’t get to us til that evening about 5/6 o clock. Secondly we went to this hotel due to a wedding, and was told that we could attend even though it was on the adult side when we get there about 45 mins in we were told that we had to go because we had the kids, they weren’t running around jumping or misbehaving they were dancing to the music like the other guest. This was very embarrassing

We recently stayed at Generations Hotel Riviera Maya from July 16- July 20 and had an extremely disappointing and upsetting experience at this hotel managed by Lomas Hospitality. A significant amount of money went missing from our room, and instead of addressing the issue with urgency and professionalism, the staff and management, Fabiola Martinez, Marianna Martinez and Alejandro Carrillo, deflected all responsibility. We were initially told there was a specific protocol for handling lost or stolen items, yet it was not followed. The room was allegedly inspected without any security present and, more concerning, without waiting for me to be there during the inspection. That alone raises serious concerns about transparency and integrity. Rather than making a genuine effort to help or offer a solution, the management blamed us for "leaving the money behind," completely ignoring their responsibility to ensure guest safety and follow their own procedures. There was no accountability, no compensation, and no follow-up that demonstrated they took the matter seriously. The lack of proper investigation, the dismissive attitude from supervisors, and the behavior of the room attendants make this a serious issue. I strongly urge that Lomas Hospitality’s management practices be investigated, especially their handling of guest complaints and staff conduct. I do not recommend staying here unless you are comfortable risking your valuables and receiving no support should something go wrong. This experience was not just disappointing—it was unacceptable. I would never recommend this place to family and friends.