Juvena Hotel Wellness Spa Adults Only

Stayed there with my partner for 5 days, the people working at the reception were very kind and nice, the cleaning service too, we both very much enjoyed the breakfast buffet, there were multiple pools in the swimming area, the main pool was a comfortable temperature, the jacuzzis were fantastic and there were 3 different saunas (I didn't see any cameras inside the sauna or in front of them). The gym is small but it is enough and is equipped with water. There are cameras throughout the entire building which is a bonus to me. My partner very much enjoyed the Thai massage, I had a very relaxing foot massage.

The hotel still has a lot to learn to deserve to be called a four-star hotel. We received a very nice welcome email before our arrival, there was supposed to be a surprise waiting for us at the reception upon check-in. Unfortunately, nothing of the sort happened. Upon entering the room, we found that our door did not work and was damaged, the reception did not come up with the idea to replace our room, we waited for the service. Which unfortunately caused us to be late for a meeting scheduled outside. During breakfast I discovered that the butter and margarine served by the service was out of date! I reported this fact to the staff at breakfast, the staff took the butter to the kitchen, unwrapped it from the package with the expiration date on it and put it back on the table. When I asked for the packaging - the staff did not provide it to me. Such a thing in a hotel of this stature is unacceptable! The rooms were not cleaned every day, despite the reported request. After 3 nights the hotel informs about the replacement of bedding, this was also not the case with us. When you pay such a high price for a night in a hotel you expect more than you received.The hotel informs that it is a place “adults only” unfortunately during our stay there were also children present - no consistency! We were disappointed with our stay and do not recommend this place.

Avoid This Hotel – Misleading and Unfair Treatment I booked Hotel Juvena specifically because they assured me—both over the phone before booking and again upon arrival—that I could use the spa facilities after checking out. This was the main reason I chose this hotel over many other nearby options. However, when I was checking out, they suddenly changed their stance and refused to let me use the spa. This was incredibly disappointing, especially since it was my birthday, and I had planned my stay around this. Their lack of professionalism and honesty completely ruined what was supposed to be a relaxing experience. If you’re looking for a hotel that values its guests and keeps its promises, look elsewhere. There are plenty of other options that won’t mislead you and waste your time. I will never return, and I strongly advise others to stay away from this place.