JW Marriott Chicago

This JW Marriott truly delivers an exceptional experience! The rooms are impressive - spacious, immaculately clean, quiet, and very comfortable. The air conditioning worked flawlessly throughout my stay, maintaining perfect temperature. Room service deserves special praise for their quality, efficiency, and professionalism. The staff was consistently responsive and respectful. I ordered salmon and salad for dinner which was absolutely exquisite - they followed all my specific requirements perfectly. The only improvement needed is better signage in the hallways. I found myself getting lost while looking for the elevators a few times. Additional directional signs would make navigation much easier for guests. Overall, a wonderful hotel that I would highly recommend for both business and leisure travelers seeking comfort and quality service.

As I was preparing for my wedding, the communication from the events team, Bridget and Patricia, was so important and helpful. They were able to answer all of my questions prior to the event date and ensured that everything went smoothly as a result. While staying on the property, the front desk promptly addressed all of my requests and did so in a kind and professional manner. While the rooms are slightly on the older side and could use some updates, the public spaces were excellent - for both ourselves and for our guests. The staircase was amazing for our first look. The property was also very accessible to anything we could ask for. Dining is nearby and we even were able to run to a men's clothier nearby due to a mix up with cufflinks. Overall, an excellent experience. Will most certainly recommend to friends and family who come into town.

I stayed here a couple weeks ago based off a previous visit and loved both experiences. The staff is amazing and the rooms are nice and clean. Room service is a 10/10 and they serve real meals! They aren’t skimpy and leave you satisfied. The gym, pool and hot tub are nice as well. But this visit I mostly relaxed in my room and ordered in. I needed a staycation that would help me reset and this was the perfect place for me.