JW Marriott Desert Springs Resort & Spa

Beautiful grounds. We loved the birds, especially the flamingos and black swans. Extremely hot in summer. The boat ride was fun. Mini golf was fun, but super hot in summer. Our room was not 100% private for families because of the sliding door by the bathtub that opens to the main room. There's a tiny gap you can't close.

We had a fantastic stay at the JW Marriott Desert Springs! The room was spacious, clean, and had an amazing view—definitely made the trip feel like a true getaway. The service throughout the resort was top-notch. Everyone we interacted with was friendly, professional, and made sure we were taken care of. The gym was well-equipped with everything you’d need for a good workout, which we really appreciated. The restaurants on-site served delicious, well-prepared meals, and even the room service exceeded our expectations—everything arrived hot, fresh, and flavorful. And the breakfast buffet was a 10/10! The pool area was a highlight—such a fun and relaxing vibe. We especially enjoyed the DJ by the pool, though we do wish the music had gone on a bit later than 4 PM. Still, it didn’t take away from the great time we had. Overall, an amazing experience. We’re already looking forward to coming back!

We were excited to stay at this hotel for a relaxing poolside escape. with lots of fun amenities for the kids. Checking in the staff was great (everything from giving out ice cold bottled water and treating you all friendly)our experience was not as relaxing or serene as we had hoped. The pool was overcrowded so that the main pool was under construction, Were told that the main pool was going to be open the following day and that was a lie the whole time we where here that pool was closed. There was No seats at any of the two pools, much less in the shade. The second day we ask about the main pool being open and they gave us the bad news that the pool was going to be reopened until Friday, the pool did not feel the cleaned because the two pools where always crowded and the staff didn’t clean right the following day I walked around the pool early in the morning and check the pool trying to get a good spot and I noticed they didn’t clean the pool there was trash inside the pool and jacuzzi this place supposed to be a luxury resort we rented 2 rooms and it was super expensive and this is what we get??? Come on We didn't really do anything with the kids beside ride bikes…. Such a bummer - we really wanted to like this hotel! During our visit there was construction on the main pool that was bummer!!! The other pools where overcrowded. During the day no pool service was available on one side of the pool so it was inconvenient when traveling with kids plus The staff at the pool were really rude when you ask them a question that made me feel uncomfortable. The food was not so good the chicken tenders for the kids didn’t tasted good beside taking a long time to get them. The food was just poorly I was very disappointed. My kids were disappointed. I would love to get what we pay for. Hopefully the resort look into satisfying the customer.