JW Marriott Hotel Rio de Janeiro

Amazing staff -we were helped by Temitope, Jared & Erika. They really made our stay worthwhile. The front desk was always ready to help, and we never wanted for anything. The cleaning crew would leave little notes on our pillows with chocolates that were delicious. The hotel itself was exquisite & elegant. We know that we are customers and that this is employment, but the staff really made you feel like family. It was nice to see them after a day at the beach. We didn’t want to leave. Thanks, JW.

I stayed at this hotel about 15 years ago and, to be perfectly frank, was not impressed. The place was a bit dingy and the service was appalling. But on this trip, I decided to give it another go and am delighted I did. Not only is the hotel looking spotlessly clean and in great shape, but the staff and service are first-rate. Friendly, smart, professional, I can’t say enough good things about the staff. The check-in was a breeze and the front desk clerk answered every question we could come up with. Another notable staff member was in housekeeping. Our room attendant, Vanessa was fantastic. We had a bit of trouble with a leaking bidet hose and she organized for maintenance to come up right away while she cleaned the room in a jiffy. The difference between my last visit and this visit is night and day. The only thing I would fault is the food in the executive lounge on the 9th floor. It’s really bad and not only bad but they serve everything on bread and butter plates which looks even worse — like a cheap airport lounge. They should offer fewer things, make better scrambled eggs and use salad size plates.

Stayed for 1 week, the service from all the staff around the hotel was great, rooms were cleaned daily and had a coffee pod machine/ tea available. I must comment on how comfy the beds were, had a great night sleep! Only mistake I made was booking room only, there were very few places around for a good quality breakfast in the morning so ended up eating at the hotel anyway and paying daily, worth the price though as great options available at the continental breakfast buffet.