JW Marriott Minneapolis Mall of America

We chose this hotel to celebrate our wedding anniversary. Before our stay, we read many reviews that helped us make our decision, so I wanted to share my own experience as well. The check-in process was perfect, and the welcome tea was a thoughtful and touching gesture. The valet parking service was excellent. We stayed in an Executive Room and were more than satisfied. The view of planes taking off and landing was absolutely stunning. Since we were traveling with our child, the hotel’s direct connection to the mall was incredibly convenient. We were also very pleased with the room service and the concierge lounge. We loved the hotel so much that we've already made another reservation. We're truly looking forward to having another wonderful stay there.

I don’t tend to do reviews but this is the first hotel I stayed where everyone is friendly and helpful. The servers in the Lounge morning and afternoon always friendly and always helpful. The food in the lounge amazing. I need the tomato cauliflower soup recipe, my twins don’t eat veggies and they loved that soup. Our housekeeper, Maria she was amazing. She took care of us above and beyond. We stayed in room 1430 from July 24-30th 2025 We travel with our twins and they would leave mess after mess and she would always leave the room like new, immaculate like it never happened. Location was basically inside the mall, food court right above the door. Everything was spectacular We are definitely going back!

Checking into the JW Marriott at Mall of America turned out to be far more complicated than it needed to be. We arrived through the mall, coming off the train, only to find the usual entrance through the restaurant on Level 1 was closed. We were told to try the Level 2 mall entrance instead, but that door required a room key. Without one, we had no way in and had to call the hotel for help. The call went through their automated AI system, which was surprisingly good, but still not ideal when you’re just trying to get someone to let you in. It was frustrating and honestly took away from the arrival experience. For anyone arriving through the mall, especially via public transit, this part needs to be much smoother. Once we got settled, the stay itself was mostly great. The room was spacious, clean, and worked well for three people. There was a mild musky smell when we first walked in, but it wasn’t overwhelming. The bathroom products were high-end and really added a nice touch. What brought things down again was checkout. When we went to retrieve our luggage from the bellhop, the staff member just stared at us like we didn’t belong there. It was uncomfortable. After spending the kind of money this property charges, you don’t expect to feel out of place. The hotel has a lot going for it, but the access issues and some of the staff interactions just didn’t match the luxury brand it’s trying to represent.