Kalundewa Retreat

We spent one night in the Kumbuk Chalet and it was such a marvellous experience. The natural beauty of the premises and the surrounding of the hotel gave us a vibe of a paradise. You can spot numerous varieties of birds while having a relaxing bath in the pool. The place was clean, the food was awesome and the staff was exceptionally supportive. They gave us detailed descriptions about the place, its flora and fauna. Their service was extraordinarily great and they all tried their maximum to make us satisfied. They even provided us with a complementary ironing service for two of our shirts. I recommend this place to anyone who is looking for an escape from the hustle and bustle of the city life and personally, I have added this to my list as a worthy place for recurring visits.

Perfect Honeymoon Stay with Exceptional Hospitality! We stayed at this wonderful hotel for our honeymoon, and everything about our experience was absolutely perfect. The property is excellent, the location is pristine and beautifully maintained, the food was incredibly delicious, and the staff were genuinely friendly, generous, and professional. One particular incident truly showed how outstanding the service is here. We had checked out the next afternoon and were already far from the hotel when I realized my gold bracelet was missing. We immediately informed the hotel, and to our great relief, the General Manager responded right away with concern and support. He promptly coordinated with the on site team to search for it. A very special mention and heartfelt thanks to INDRAKA, the Maintenance Manager, who personally attended to the matter. He found the bracelet in our private pool and went above and beyond by staying at the property and waiting for us to return that night. He handed the bracelet back to us personally. such honesty and dedication are truly rare and deserve the highest praise. We are extremely grateful to both Indraka and the General Manager for their quick response, genuine care, and outstanding professionalism. They turned what could have been a very stressful situation into a testament to the hotel’s integrity and top-tier service. We wholeheartedly recommend this place to everyone. not just for its beauty and comfort, but for the incredible people who make it so special. Thank you once again to the entire management team for making our honeymoon unforgettable!

It’s disappointing to see such a beautiful, lush, and magnificent retreat being let down by poor management. The level of service you expect for a six-digit LKR per-night rate simply isn’t delivered. We stayed in the ‘Karanda’ chalet-style suite, which offered a lovely marsh view, surrounded by trees and greenery, and included a private plunge pool. The suites are well spaced throughout the property, offering privacy and tranquility. However, around 10 PM, we experienced a power outage—affecting only part of the hotel, including our chalet. Power was not restored that night, and we eventually had to move to a mid-range suite. What made the situation worse was the lack of basic courtesy. Not even the duty manager offered an apology for the inconvenience of spending the night without power. Since we didn’t stay in the suite we had paid for, we had to repeatedly request a partial refund. The duty manager was rude and unprofessional throughout the process. For the price point, guests expect better professionalism, cleaner rooms and bathrooms, and overall higher standards. This place has the potential to be a paradise and earn five-star reviews—but sadly, it’s currently being mismanaged.