Kanazawa Tokyu Hotel

Hotel prob was one of the best years ago, yet they kept it immaculate. We got an upgraded huge room in Japanese standards with two beds on the 13th floor, 450 sq ft?!. The room was super clean and maintained. I gave this hotel a full five stars because of the exceptional service. The front staff, concierge, and doorman were kind and helpful. Kudos for keeping up with the high Japanese standards and making my stay with my son wonderful. The lounge service I might skip next time, but it was ok. Thank you staff and the wonderful concierge lady who helped us to a trip to Shirakawa, you were fabulous and thoughtful❤️

We had amazing service during our trip from all staff, but especially from the concierge Yuki (I hope we got this right!). We needed a hotel in Narai or Magome for later in our trip, but were struggling as we couldn’t call them. The concierge team called every accommodation in both places and managed to find and reserve us an amazing option at late notice! They went above and beyond our expectations, thank you so much 🙏🏼 The hotel is also in a great location for the parks, castle, fish market, ninja/samurai districts and shopping. Short walk to all ☺️

I can't say enough about this hotel including the staff. Unfortunately I got sick and need to go to the hospital. I'm a US citizen and my tour group was out for the day. Yukey a receptionist went out of her way, called the hospital then escorted me there to translate. I was so greatful to her and the staff at this hotel I couldn't thank them enough.