Karuizawa Club Hotel Karuizawa 1130 Hewitt Resort
Nagano · Japan · 1453 2 Kanbara
About Karuizawa Club Hotel Karuizawa 1130 Hewitt Resort — Luxury Boutique Hotel in Nagano
Karuizawa Club Hotel Karuizawa 1130 Hewitt Resort is an exceptional 4-star hotel in Nagano, Japan. Guests enjoy a distinctive experience combining world-class facilities including bar, restaurant, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.0 / 5
To be honest, the hotel felt more like a holiday chalet, with all the local kids and families. But the front desk manager's service is impeccable. He did not understand my question about where I can see the sunrise on ground level and thought I was asking about the operating hours of the observatory on Level 8. But he realised I was still on level 8 after finding no suitable photo angles on ground level, he opened the observatory 1 hour earlier for me and my group mates. He also waved our bus off later that morning! Very thoughtful! Highly appreciated!
Hotel Karuizawa 1130 is a spacious hotel with a relaxing on-site hot spring. While the rooms are comfortable, the restaurant can become quite busy, especially during mealtimes. Be prepared for potential wait times at the buffet.
The service of the staff here towards foreign travelers is very poor. This was my first experience in a Japanese hotel where staff were rude to overseas guests. During this stay, I encountered two unpleasant experiences. The first was during breakfast. I informed the staff that my family had mobility issues and requested a seat on the second floor that did not require going up stairs. However, the staff firmly stated that because we arrived after 7:30 AM, they could not accommodate our request. At that time, there were vacant seats on the second floor, and friends in our group who arrived after 7:30 were seated there, but the staff insisted we could not change our seats. Our breakfast time was from 7:30 to 9:00, and throughout the process, the staff's attitude was very unfriendly. The second experience was at the hotel's Nonoka, where I wanted to book a massage. I told the staff my request in English, but after exchanging a glance with the massage therapist nearby, they directly told me that the bookings were full. I hadn't even mentioned a specific time or details before being rejected, even though the massage room was obviously empty. It is clear that the staff at this hotel do not treat travelers very kindly.