Kasa East Austin at Platform

This place was awesome.. I highly recommend

Clean and organized

I was staying in a property owned by this company. We had two vehicles to park at the property. I asked where I should park the additional vehicle. They told me several times to park in the gated area of the garage, which did not exist. I texted them several times for clarification about where I should park because the instructions that they were giving me did not make any sense. They told me that I should park in a specific area outside of the garage and an unmarked spot behind a dark red line. I also had an assigned parking spot. I let my elderly aunt use the assigned parking spot because it was in a covered garage and I parked where they told me I should park the additional vehicle. My car was towed. I have a six month old baby who is Carseat was in the car that was towed. Additionally, I was just in town to do a market and having to retrieve my car, which had all of the supplies for the market in it as well made me late to the market. The management team refused to accept responsibility because they said that I should have parked in the assigned spot, and that the additional vehicle should have parked where I parked. However, that would’ve just resulted in my aunts car being towed instead of my car. They refuse to pay the towing fee or except any responsibility even though I have in a text their employee telling me to park exactly where I parked. Also, the bed was uncomfortable, and there were bugs in the shower.