Kawasaki King Skyfront Tokyu REI Hotel

Nice hotel for one night layover. Onsen was nice. Comfortable bed. Shower water pressure was excellent. Free coffee in the lobby from morning to 5pm. Airport shuttle was completely full at 8:20am. Must get there early to wait in line.

Japanese Customer Service at its best. They added extra bed for our 11years old son. Public bath was clean and temperature was perfect to relax body after the long flight. 24/7 Conveniences Store is 4 min walking distance. Neighborhood was quiet and felt very safe.

We stayed at this hotel with six people in total—four family members visiting from overseas (including two children) and the two of us—for the final night for my family. Architecturally, the hotel offers a truly impressive and memorable space. The spacious common area extending from the lobby was particularly striking. The combination of high ceilings and expansive windows created a comfortable atmosphere that beautifully connected the interior with the urban landscape outside, while still preserving a sense of calm and quiet within. We were deeply impressed by this thoughtful spatial design. However, on the operational side, we felt that the full potential of this wonderful space was not fully realized. Due to our large amount of luggage, dining at a local restaurant before checking in was not possible, so we had planned to eat after arriving at the hotel. Unfortunately, all the restaurants on-site were already closed by the time we checked in. We decided to order delivery. What was more disappointing, however, was what happened afterward. In the common areas, outside food is prohibited, and only items purchased from "The WAREHOUSE BUSINESS LOUNGE & CAFE" are allowed. When we asked the staff, I was told, “Please eat in your room.” I explained that it would be difficult for six people, including children, to eat in the guest room, but the response was vague: “Well, if you do it quietly…” As a result, we ended up eating our meal in a large, beautifully designed space, yet feeling unwelcome and uncomfortable. It was a disappointing experience that left us questioning the purpose of such a generous common area if it cannot be used freely. Additionally, while negotiating the dinner situation with the staff, I was told that the seating near the entrance was reserved for guests checking in. There were no signs indicating this, and no one else was using the space at the time. This made us feel as though we were being told, implicitly, that we were in the way or not welcome to sit or eat there either. The following morning at breakfast, another issue arose. A child at a nearby table was playing videos at a very high volume, which disrupted the quiet atmosphere. We reported this twice to staff, but no action was taken. Instead, we had to wait until that family left. This lack of consideration for other guests was disappointing. We booked this hotel trusting in the Tokyu brand, expecting a high level of hospitality. However, the rules and operations felt rigid and mostly focused on the hotel’s convenience, with little flexibility, welcoming and accommodation for guests—especially those arriving from overseas.