Kemang Icon Hotel

The service provided by the staff is heartfelt and wonderful. However, entire building has become dilapidated which has lowered our satisfaction. In particular, as shown in the attached photo, the windows are not properly fixed and there are a few mosquitoes in the room. Although renovation is nessessary, the investment has not been done long time.

One of the worst hotels I have stayed at. Everything is super run down. I stayed there 20 years ago and it was fantastic. As others have already mentioned the rooms look good in the pictures but it is so run down and you can see they have done quick fixes to fix things and no major maintenance in years. There is no free water in the room (which is standard for even 3* hotels in indonesia) Electricity randomly turned off in the room and had to call electrician Elevator didn’t go my level so had to walk 1 flight of stairs Restaurant upstairs was closed and no room service, so had to order gofood Door handle feel off to door. Only 1 (of 2) AC units working so was extremely hot and uncomfortable Construction upstairs so loud noises Only good thing was the breakfast, which they serve to the room. There is no restaurant. People should avoid this hotel until they actually do some maintenance and fix things. Needs major renovations.

Overall Rating: 1/10 The only positive was the location. This hotel claims to be 5-star, but it falls far short of that standard. There were numerous mosquitoes, the front desk staff was unhelpful, and the breakfast options were lacking. The most concerning issue was a leak from the ceiling above the sink, which created a dangerous situation. I would not recommend this hotel. Look for alternatives!