Kempinski Hotel Cancún

I was looking for a place to reset and recharge—somewhere with ocean views, great food, and all the comforts I’d need right on property. Traveling solo, feeling safe and cared for was also at the top of my list. The Kempinski Cancun was exactly what I was hoping for. I’d stayed here years ago when it was the Ritz-Carlton and was a bit nervous that the level of service might have changed. To my delight, it hadn’t—it was just as exceptional as I remembered. Every staff member went out of their way to make me feel at home. My ocean-view room (7044) was perfect, and the food? Absolutely phenomenal. I’m not a fan of all-inclusive, buffet-style resorts, so I appreciated that the Kempinski offered elevated dining options—from a casual beachside grill to more refined restaurants—all without needing to leave the property. That said, if you do want to venture out, there are some fantastic spots just a short walk away. I can’t wait to come back. I highly recommend this property to anyone looking for a peaceful, luxurious escape.

9 Nights in Paradise! My wife and I spent 9 nights at Hotel Kempinski Cancun, and every single day felt like a dream. The service was nothing short of amazing — every staff member we met was warm, professional, and genuinely cared about making our stay perfect. From check-in to check-out, everything was seamless, thoughtful, and first-class. We’ve stayed in many luxury hotels, but this one truly stands out. Can’t wait to return! I feel bad naming just a few of the members of the team but I have to thank Andres, who kept our room impecable, Jose and Briseida who served us breakfast and gave us tips about how to best enjoy our visit, Moises who took care of us for diner time and enlighten our time with insightful conversations, Mariana who greeted us for diner with a smile and kindness and finally the valet who always greeted us with a smile and gave us advice when we went out.

People who are stating the hotel is dated must not understand old money style. The hotel is definitely not dated and it’s up kept very well - if you’re reading comments about it being dated or old it’s because people are assuming everything should be modern new money style. The hotel is absolutely spotless, the cleaners are amazing. The beds are very comfortable as well. Breakfast buffet has a great selection and I’d recommend putting that into your room rate. The servers and towel guys have been nothing less than great. All of the staff pay attention to detail and the wants and needs of the hotel guests. They remembered us by name and preferences by day two. Everyone has had a great attitude here, the staff have all been so nice. We decided to extend our vacation a night and they could’ve charged me the room rate for the current night last minute booking and they chose to give me the rate I booked with months ago. Thank you guys for that again! We loved the fresh flowers in the lobby daily! The bus is also right outside which is super safe for tourists and only 12 pesos a person one way, we took this daily back and forth to meet family staying at the far end of the hotel zone. Thanks guys for a great vacation