Kempinski Hotel Grand Arena

I hosted a wellness event at the resort, and the crew and I had a wonderful time! The staff was supportive and helpful and catered to our needs. There was constant check-in from management to ensure my guests and I are happy, and our needs are met. The food was fresh and delicious. Breakfast offered a great variety and was convenient, especially for groups. Lunch at La Veranda was in a fun atmosphere and portions and quality of offerings were super. La Prima offered an amazing 5-star menu. Delicious. The desserts were out of this world. Rooms are spacious. Views are breathtaking. Resort is spacious and very clean. Also very conveniently located - short walking distance to the center of town. Spa is fabulous. Clean and offers a good variety. Thank you for the fabulous experience! Look forward to going back!

We stayed for 3 nights in July and had a fantastic experience. The highlight for was the stunning mountain view from both our room and the patio—absolutely breathtaking. We also really enjoyed the outdoor pools and spa. The breakfast buffet and dinner were both exceptional, with plenty of variety and high-quality food. The hotel’s location is also a big plus—just a short walk to the gondola and close to many great restaurants and bars in Bansko. Highly recommended!

👍🏼The hotel is big and clearly well-maintained. The rooms are spacious and very clean. There was a huge selection at breakfast – I’ve never seen such a wide variety before. The girls at the reception were polite and friendly (the guys could definitely learn a thing or two from them). 👎However, we had an unpleasant situation during breakfast. We had taken a table, started bringing our food, and even had our tea there. When we came back, the table was taken. The people occupying it completely ignored our request to move. We called a waiter, but he seemed very confused and just walked away. We had to resolve the situation ourselves in front of all the other guests. This could have been easily avoided if someone had been assigned to monitor the terrace – to keep track of who is sitting where and who is leaving. At the entrance to the restaurant, there are two girls taking down room numbers, and there’s plenty of staff in general. But most of the time, staff members seem to be busy with unclear tasks (not only in the restaurant but also in the spa): sitting on their phones, chatting with each other, etc. This really shouldn’t happen, because some people are working hard and doing the job of three, while others ruin the overall impression.