Kennacott Court

Kennacott House is a great size for a large family getaway, with good space for parking and a large rear garden. The building needs a lot of TLC as the conservatory roof and a window in the dining area leak, leaving puddles of water. The overall cleanliness needs working on as we had dead flies in the bathroom and a lot of dust/cobwebs around the property. There was also only 1 out of 4 showers working which was not acceptable when there are 10 people in the property. The outside areas were untidy and we had to pick up quite a few rusty screws due to having 3 dogs walking around. The rooms are a good size and the bedding was clean. The location is excellent with lovely views. The swimming pool is still not completed and the tennis courts could do with being updated, as only 1 court is playable. The badminton court and snooker table are not free, as they charge for the usage of the lights. We were very disappointed that we could not use the golf course due to overgrown grass, which looks like it hasn't been played on for a while. The outside waste bins were already full and overflowing when we arrived and were not emptied during our stay. I do not think the facilities are worth the prices charged especially with so many amenities not being available.

I imagine once upon a time this was a nice place to stay... However, it is now in a sad state of disrepair and a far cry from the "Luxury Cottages" they advertise. We spent three nights at the property. The site is littered with rubbish from overflowing skips & bins. The children's play areas are in roped off and there are piles of building material/rubble lying around making it an unsafe place for children to play. Builders work working onsite at antisocial times (post 9pm). The room was dirty with rubbish left in from the previous guests. We booked trough Air B&B and while responsive, there was no direct communication with the owner. It appears this is in fact a management company not involved in the day to day running. I would advise against staying here. There are much better alternatives at a similar price nearby.

Beautiful location, lovely views. Very nice surroundings. We arrived no one was there to greet us, called the number on the reception door and the lady very nicely explained how to check in, she said she was on the other side of the site which I discovered later was not far at all to come and meet us, never saw the owner during our stay. We stayed in Crooklets which seems to be the one cottage that has most photos of on the website. I had seen the reviews about the place being dated but that's an understatement! See photos, the sofas were so old and uncomfortable to sit on, if they could talk I am sure they would have stories! The carpets really need to be changed and the whole place needs a lick of paint however it could be cleaned properly. Mildew on the wall in the shower room, in between the tiles, spiders and cobwebs everywhere. When I got to use the plates and cutlery they had food on them, all dirty, I had to wash everything before using. The dishwasher only worked every other day even if I put it on the same cycle. Due to our son being disabled we chose this place as the bedroom was downstairs however we had to make sure he did not trip on the carpet gripper (see photos) After 2 nights sleeping in an uncomfortable bed I had really bad backache and even my teenage daughter complained of the same. The playroom was nice to escape to and plenty of VHS to choose from in there! I was told a couple of weeks before our trip by our provider that the pool was not going to be refurbished on time for our trip (I had previously checked this and was told it should be fine) from what I have seen it's far from being refurbished any time soon. I am a full time carer, an expensive stay like this is meant to be relaxing and a real treat, this was the opposite, luckily the weather was mostly nice so we did our best not to be in there too much and too long.