Kenton Palace Buenos Aires

Great location. Spacious room with a large bathroom with lots of counter space. Desk agents were kind and super helpful. They made restaurant recommendations and reservations as well as helping us with airline check-in.

I had to pre arranged postal mail to be delivered to the hotel before my arrival on 17 July 2025. Speaking English may not be their first language but Dario went ahead to assist and assured me that they will keep for me which they did. Then upon checked in, I felt a sense of assurance of service, care and thoughtfulness by all the reception staff including Dario, Demian, Lautaro, Julian and Sebastian. Knowing that I am going for a Bocca football match, they even helped me to arrange a taxi and explain on behalf how best to alight us and walk to stadium. My experience at this hotel was both enjoyable and feeling safe. When I needed to extend my stay by few more hours due to my sickness , I truly appreciate Demian given a reasonable rate for the extension to allow me to nap before flight. Never mind of poor sound proof rooms, service matters when you needed most. I hope Kenton Hotel knows how to retain your excellence good staff . Thank you to all gentlemen for the wonderful stay.

I stayed here for 2 nights with my children aged 4 and 18 in 2 rooms. While there were many great aspects, unfortunately we had a very unpleasant experience during check out. We were accused of "breaking a kettle" in one of the rooms. In fact, on arrival there was a crack and a small piece of the kettle lid missing, presumably caused by a previous guest. It was still working despite this so we had no need to report it to reception. We had to cancel our taxi and I was pressured into paying for a replacement. The man at reception was rude and intimidating (in contrast to the very polite and helpful man who was present at check in). As we were in a rush to rebook another airport taxi I had no option but to pay, rather than miss our flight. He did not provide an itemised receipt and had to be asked 3 times to give me my change from the tourist tax as well. He was sniggering with his colleagues and speaking with them about us in Spanish, as we could understand a few words. My 4 year old was very upset by this. I have been in contact with my credit card company who are kindly arranging a charge-back, so at least I will get a refund for the kettle. On the plus side, the rooms were large and clean and the location was convenient. The pool was nice although the hot tub and sauna were not working. The dreadful experience at check out has unfortunately marred our short trip to Buenos Aires and has put me off from returning again.