Kerry Hotel Beijing

Beautiful hotel. I had a standard room, but it was high end—very nice, quiet, comfortable. The room service was delicious. As an American, I had a bit of trouble using English both times I called room service, but on each occasion, the attendant went to get someone else to communicate with me. My point is not to complain, but rather show how attentive the staff is. The breakfast buffet was incredible. There were delicious options suited for about every culture worldwide. I also used the laundry service. My clothes were returned wrapped or on hangers, looking brand new. I highly recommend the hotel. You will be impressed. Thank you for the hospitality; I hope to return.

An excellent location, especially for people coming to Beijing on business, but also definitely suitable for tourism. The food is excellent, the pools, saunas, and baths are decent, the rooms are clean, tidy, and spacious, and the prices are fair and reasonable. One major downside is that for a hotel of such reputation, which hosts many foreigners, almost no one on the staff speaks English, making it difficult to get information. The staff is polite, but they should be sent to an intensive English course to make things easier for foreign guests. In any case, I plan to stay at the Kerry Hotel again on my next visit to Beijing!

From the marble floors everywhere this hotel was once a crown jewel but it is now run down. Service level could be improved e.g. no olive oil and vinegar found next to salad bar even though a card there clearly stated oil and vinegar dressing is there! It is still relatively clean.