Kerry Hotel Pudong Shanghai

Good Service. Nice team and staff we got. Helping hands for foreigners with patience. Helped a lot in booking taxis and local commuting. Food is ok to have, not a premium what we got. It was a buffet dinner by the event organizers. So we are not able to tell exactly about the Hotel Buffet. Items were ok to have, servicing was not perfect. They were tired within 1.30 hrs after starting the event. The event closed about 2 hours earlier than expected. No big rush. Parking we got a safe one. Shopping complex is available, but like a Luxury one. Above premium, we all had a costly ice cream there.

I stayed at that hotel on the course of a business trip and it's no doubt a very good hotel. Close to the exhibition halls. It is part of a shopping mall. The rooms are big and really good. I find the price too high though and breakfast plus some extras for 52€ /day is too much - you better go to some coffee shop. Anyway, it's a clear recommendation in general.

The hotel is nice and the kids play area is great, however I’m disappointed by the service provided. The woman on the reception desk tricked us into paying extra, with no apology when confronted. She told us it would 640RMB more if we wanted an upgraded room and access to the play area. I asked if that would include our entire time at the hotel (3 days) and she said YES! And I asked twice. When we checked out, they had charged us 640RMB doubled. It was PER DAY! She absolutely needed to clarify this especially after I asked!