Kesselspitze Hotel & Chalet Valamar Collection

This place had fabulous food and the best customer service in any ski hotel over 35 years. The people are very friendly and helpful. Location is also excellent as ski in ski out and at the end of the day the run is all downhill. Interior design is beautiful and quite unusual. We will definitely book again.

Just finished a wonderful 5 days at Kesselspitze Hotel. Thank you so much to all the team for a lovely ski holiday. Rooms were clean, meals were delicious and the hospitality was great (particular compliments to Drazan). The ski in, ski out is fantastic! Cannot recommend enough.

I have never slept in a smaller room.. (room 122). I explicitly warned that I wanted a double bed, both when booking and later in the email and I was promised one. Instead, my wife and I got a 2 by 2 meter room, with two single beds, separated by a desk between them. It was more like a tourist dormitory or a two-star hotel, not a four... The maid hid in the corridor behind the trolley all day, chatting on the phone, not cleaning the rooms. There is no toilet on the entire ground floor, where the lobby bar, restaurant and reception are. There is a single floor down in the spa or in the rooms on the floors. The food was disgusting, the portions on the menu are smaller than in a gourmet restaurant. And I sincerely recommend the chef (a foreigner) to visit a traditional Austrian restaurant a little further up in the village. For the first time in my life I ate clear goulash soup without tomatoes inside and goulash stew, also without tomatoes and tomato sauce, green in color... In conclusion, if you see a small hotel in Austria that is not run by Austrians, run far away....