Kiahuna Plantation Resort Kauai by OUTRIGGER

Rooms are a little dated , but they are always updating. Not all rooms have AC, but coming from Texas high 70’s at night is a treat. Property is beautifully landscaped with tons of orchids and bromeliads. 5 min walk to one of the best beaches on the island, and many choices for food all within a 5 mile radius. We spent most of the week on excursions so the place was great to just crash for the night, if this fits your needs then this will be perfect for you. Staff are super nice, just like all Hawaiians. Mohalo 🤗

The property intentionally lied about their amenities, in the description it says "pool on-site". There is no pool on-site. "The pool" is about 1/4 mile away and across a busy road at a place called Poipu Beach Athletic Club. Which is open to anyone. The only thing the really have onsite is a couple of outdoor community grills which are nice and in good working order. We Have 2 small children and an infant and we were given a room with only 2nd floor access and no elevator which was extremely inconvenient having an infant in a stroller. After check in We were also never offered any help with our bags. The condos do not have air conditioning throughout the dwelling only in the bedrooms so they get very hot, this was also not disclosed in the property description either. Our room was pretty dated and looked like nothing had been updated since the early 1990's. We also upgraded to have an ocean view, while we could see the ocean from our balcony it was not a good view and we were quite a good distance from the water. Also none of many water fountains around the property worked, they are all empty. We asked for a refund and were denied but we're told the manager would call us the next day. Which never happened. Overall the property was beautiful and well kept but I am however very disappointed in the dishonesty in the property description and with the property management. Knowing what we know now we would have stayed somewhere else.

Our stay at the Kiahuna Outrigger was terrible. After we checked in, on our second day, we received a notice of a mandatory schedule interior pest spray. The front desk would NOT reschedule the spraying with the only option being for us move rooms twice during a 7 day stay. Each move took a few hours of packing and moving from a 3rd floor to another building on the 3rd floor. At one point we had no room access for several hours. Absolutely no compensation for our inconvenience was offered, and we spent several hours packing, repacking and moving. The customer service was terrible, even after speaking to the manager and then having Expedia reach on our behalf. Rooms were as expected however, the linens were not available for the pull out couch in one of our rooms. This was noticed after the front desk was closed, and there was no way to get linens after hours. To top this experience off, we had items taken from the guest laundry!! I have stayed at this property several times since the 1990’s… it has been about 5 years since our last trip, and sadly I will NEVER return to this property based on our experience. I would strongly advise finding a different hotel/condo when visiting Poipu.