Kimpton Aertson Hotel by IHG

They need to hire more help for valet parking. The customer service was not what I expected for an upscale hotel from the valet to the front desk staff. Not very welcoming or friendly. However, the Henley bar service was great! I enjoyed a nightcap for 2 of the 5 nights I was there. The hotel is well-maintained and housekeeping cleaned my room daily. The downside is the rooms are dark. Despite the lamp fixtures so working was pretty hard if there wasn't daylight coming in. It is in a great location within walking distance of food and a great restaurant located on site as well.

I can’t say enough wonderful things about Matt at the Kimpton! From the moment I arrived, he greeted me with such genuine kindness and warmth. Every time I passed through the lobby, he made a point to say hello with a smile and offer thoughtful recommendations that ended up being some of the highlights of my trip. His welcoming nature made me feel completely at home, and it truly elevated my entire stay. Matt is a gem, and thanks to him, this experience was one of the best I’ve ever had at a hotel. I’ll absolutely be staying here again the next time I’m in town—because of him!

We were looking forward to using the house bikes on a beautiful sunny 80° Monday morning, but were told they were “under maintenance for the season”. Every single bike is under maintenance? You need a whole season to maintain a bicycle? Honestly given the dumbfounded look on the first receptionist’s face when we asked about them, I question if the bikes even exist. There was no mention of seasonality on their website nor on the amenity sheet they give you at check in. Whatever, it’s a nice day we can still go chill by the pool. Oh wait! This hotel shares its small pool with the gigantic attached apartment complex/dorm house, so good luck finding a chair let alone a spot to even just rest. Place was practically a frat party Monday midday, can’t imagine what it’s like on the weekend. If you’re coming to Nashville for spring break vibes then I’m sure you’ll enjoy it, but if that were the case you probably wouldn’t be staying in midtown! That’s why I’m not really sure the target demo of this hotel, unless you’re visiting somebody at the university next door. The wine hour was fun and a nice touch, staff was accommodating for late check out, however didn’t really feel any other benefits for having platinum status, as they stuck us on the 2nd floor originally (very loud) before we went down and asked to change rooms, at which point they moved us to the 3rd floor (not as loud, still can hear plenty of street noise though). Rooms were pretty nice, bed was comfortable enough, although could’ve used a few more pillows, or atleast fluffier ones. Toilet does not have soft close, weird tiny detail but does feel like kind of a benchmark in terms of hotel quality/luxury. All in all, while we appreciate them having us, not sure I’d stay here again, esp given how many options there are in town.