Kimpton Aluna Tulum by IHG

We are staying at the Kimpton Aluna in Tulum for our vacation for 10 days. So far the stay has been wonderful. The staff is very kind and very attentive to the needs of their guests. The pool is lovely and shaded in many parts. The vibe of the hotel is almost like a little jungle hidden in the trees. It is off season now, so the hotel is not very busy which makes it very peaceful. I am very impressed by how clean they keep everything, both the rooms and the public areas. The restaurant food is actually very good and only a little higher in price than the restaurants in the local areas. I would stay here again if we visited the Tulum area and I would recommend it to anyone who is looking for a very relaxed and peaceful vacation.

We stayed here for 2 nights, rooms are lovely and staff are exceptional. We had an issue with another guest and Johnathan couldn’t have been more helpful and understanding about the situation we cannot thank him enough. All the staff were so lovely but especially Charlie in the restaurant. Would recommend this hotel to anyone going to Tulum in the future and we will be back!

I had an amazing stay at Kimpton Aluna in Tulum! Check-in was fast and smooth, and we were welcomed with a refreshing drink. The rooms were spotless and comfortable, and I especially loved the rooftop pool—it was a perfect place to relax. On my first night, I had dinner at the resort and the food was quite spicy, which gave me severe heartburn in the middle of the night. Since nothing was open at that hour, I was so grateful to Cythania, who went out of her way to get me some milk. Thanks to her, I was able to get back to sleep comfortably—her kindness really stood out. The staff throughout my stay were incredibly helpful and kind, always happy to give recommendations and directions. The location felt like the heart of Tulum—close to everything! I also loved that they offered bikes for guests; riding through the area first thing in the morning was one of my favorite parts of the trip. On my last day, I lost my camera and wasn’t sure if I had left it in a shuttle or taxi. Eduardo, who was working that night, went above and beyond by tracking the taxi we had used. Within five minutes, he called me back to let me know the driver had found it and would return it the next day. I was so relieved and impressed by the effort and care. Overall, I highly recommend Kimpton Aluna. The service, location, and amenities made my stay in Tulum truly memorable!